Your Customers Want to Text You. Most Businesses Aren't Set Up to Handle It.

SMS has a 98% open rate and most messages are read within three minutes. Your customers are already texting. The businesses meeting them there are winning the jobs that phone-first businesses are losing.

Phone Tag Is Costing You Time and Jobs

Here’s what manual text management looks like in practice:

A lead texts in asking about availability. It sits until someone on your team has a free moment to respond. By the time they do, the lead has already booked with whoever replied first.

An appointment confirmation needs to go out. Someone on your team has to remember to send it, find the contact, type the message, and send it manually. Multiply that by every appointment on the schedule and it’s an hour of administrative work that doesn’t need to exist.

A no-show happens because the reminder never went out. The job slot is gone. The revenue doesn’t come back.

Text Coordinator eliminates all of it. Every inbound text gets an immediate response. Every appointment gets a confirmation and a reminder. Every follow-up happens automatically without anyone on your team managing it.

No-Shows and Slow Follow-Up Add Up Fast

Two costs show up consistently in businesses managing text manually.

The first is no-shows. A business running 40 appointments per month with a 15% no-show rate is losing 6 jobs every month. At a $400 average job value, that’s $2,400 per month in revenue that disappears because the reminder never went out. Automated reminders consistently bring no-show rates down to 2 to 5%.

The second is staff time. If your team sends 30 texts per day manually, that’s roughly 75 minutes of administrative work every day. Across a five-day week, that’s over 6 hours. Over a year, more than 300 hours of labor spent on messages a system should be handling.

Both problems have the same fix.

Two-Way SMS, Handled Automatically

Text Coordinator manages your business text conversations the way a trained coordinator would, except it runs around the clock without anyone on your team involved.

Leads stop waiting for a response that never comes on time.

When a lead texts your business number, Text Coordinator responds within seconds. It handles common questions about your services, availability, and scheduling. Leads that come in at night get answered before morning. Leads that come in during peak hours don’t wait while your team is tied up on jobs.

Appointments get confirmed before they become no-shows.

Every booked appointment gets a confirmation text. Every upcoming appointment gets a reminder at the right interval before the scheduled time. No-shows drop because customers are reminded instead of forgotten.

Your team stays focused on the work.

Text Coordinator handles the back-and-forth so your staff is not managing an SMS inbox while trying to run jobs. Conversations are handled. Leads are captured. Your team does what they do best.

Every conversation logged and delivered to your team.

Full message history captured and organized automatically. Your team has context on every conversation without manually searching through a shared phone or inbox.

Done-for-You. No Ongoing Work Required.

Text Coordinator requires carrier registration before it can go live. We take compliance seriously – that means we’re selective about how we sequence the setup to make sure your messages reach customers reliably and your business is protected from carrier issues down the road. Setup timelines can vary depending on carrier processing, but we handle the entire registration and configuration process on your behalf. Once approved, it runs without any ongoing work required from your team.

Text Coordinator configured and trained for your business
Every inbound SMS handled automatically, 24 hours a day
Appointment confirmation and reminder sequences sent before every scheduled job
Full conversation logging and lead capture on every interaction
Carrier registration handled entirely by our team
Ongoing management and optimization by our team

Every Unanswered Text Is a Lead You Already Had.

Unlike a cold call or a website visit, a prospect who texts you has already decided they are interested. They are not browsing. They are reaching out. An unanswered text at that stage is not a missed opportunity, it is a lost one.

The businesses capturing those leads and eliminating no-shows built a system. Every week without one is another week of texts going unanswered and job slots falling through that could have been prevented.

The discovery call is where we understand your business, your current text volume, and your use case before we talk about timing and next steps. If it’s a fit, we’ll tell you exactly what the process looks like and what to expect. It takes 20 minutes.